Before you order
The questions people ask before they pay, answered plainly. Anything else: call or text +1 437 525 3828, Monday to Friday, 8 to 4.
Size and fit
What if I measure wrong?
We match the door to the numbers you enter, so measure the opening three times each way and use the smallest. If your opening falls between two sizes, we price the next size up and the line under the price tells you which size you are getting. Not sure about a reading? Call or text us before you pay.
Should I measure the opening or the old doors?
The opening. Old doors may have been trimmed or sized wrong. Width at the top, middle and bottom; height at the left, middle and right; the smallest of each. The measuring guide walks through it.
How many panels can I have?
Two to five, depending on the width of your opening. The design page only offers what the catalogue has for your choices, so you cannot pick a combination that does not exist.
The door
Will my door look like the photos?
The gallery shows the door and its parts. Where a photo for your exact look is still being taken, you see the closest look and the caption says so, and the empty slots show what is coming.
Framed or frameless, which should I pick?
Framed has a metal frame on each edge that also works as the handle, so it takes knocks well and suits kids' rooms, hallways and rentals. Frameless has a polished glass edge and shows the most mirror, which suits a main bedroom or a small room. Silver only comes frameless.
What is the film on the back of the mirror?
Every mirror panel has a safety film on the back that holds the glass together if the mirror breaks. The mirror itself is always clear, never tinted.
What comes with the door?
The panels you chose, the top track, the bottom track and the fascia, in the size that fits the width and height you entered. The panels hang from wheels in the top track; the bottom has only a guide.
Price, paying and pickup
Do I need an account to see the price?
No. The price is on the design page as you pick. To order, you give your name, email and mobile number, then pay on Stripe by card, or choose Klarna where it is offered. Klarna's terms apply. There is no account to set up.
Is HST included?
Prices are in Canadian dollars and HST is added at checkout. Nothing else is added: there is no delivery, no installation and no account fee in the number.
How soon is it ready?
About 2 business days after payment. Orders paid on a weekend count from Monday. You get a message when it is on the shelf.
Do you deliver or install?
No. You pick the door up in the GTA, or your installer does. If you need installation, we can pass your job to an independent installer. Their work and price are between you and them.
